Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.4
Location
8.8
Service
9.0
Dining
6.0
Guest reviews
7.8/10
based on 5 reviews
9.0
9.0/10 based on 197 reviews
Emma
United Kingdom,
February
2025
7.6/10
I had mixed feelings about my stay at the hotel. On the positive side, the staff at Natalie's were wonderful and really made us feel welcome. The top floor room was spacious and the bathroom had a good shower with plenty of hot water. However, the air conditioning was only in the bedroom, and there were some things that needed attention, like the lack of coathangers and an outdated bathroom upstairs. Overall, it was a decent place, but there were some drawbacks I hadn't expected.
Rooms
7.0
The room itself was spacious, but the lack of air conditioning in the lounge was disappointing, leading to some uncomfortable heat in that area.
Service
9.0
The service was excellent, with staff being very friendly and accommodating. They really went out of their way to ensure we had a good stay.
Location
8.0
The location was quite good, tucked in a side street near the main areas with lots of restaurants and a small supermarket nearby.
Dining
7.0
I found the breakfast offerings quite simple but sufficient for what we needed.
Facilities
5.0
While the facilities were decent, the pool looked a bit unkempt and could use some cleaning.
Jessica
United Kingdom,
February
2025
8.2/10
I had a wonderful stay at Natalie’s! This hotel boasts a friendly atmosphere with a lovely pool area and a great location just a short stroll to the beach and nearby restaurants. The rooms are clean and spacious, which was a plus. However, the dining options were very basic, mainly limited to toasted sandwiches. Overall, a fantastic place to unwind and enjoy Skala.
Rooms
9.0
The rooms were clean and spacious, providing a comfortable environment for my stay. The daily housekeeping kept everything tidy.
Service
9.0
The staff was genuinely friendly and went above and beyond to ensure I had a great experience.
Location
10.0
The location is perfect – just a ten-minute walk to the beach and near plenty of dining options.
Dining
5.0
The dining options were quite limited, with only toasted sandwiches available, which wasn’t ideal for those looking for variety.
Facilities
8.0
The pool area was clean and inviting, perfect for relaxation. There’s a small bar that adds to the ambiance.
Parker
United Kingdom,
January
2025
8.8/10
Our stay at Natalie’s was nothing short of amazing! The staff were incredibly welcoming and personable, helping us make the most of our time in Kefalonia. The location is superb, just a short walk from the beach and surrounded by excellent dining options. While the rooms were clean and comfortable, a bit more space in the kitchen area would have been nice. Overall, we loved our time there and look forward to returning!
Rooms
8.0
The rooms were basic yet clean and comfortable, featuring a small kitchenette, which was adequate for our needs. A bit more space would have improved the experience.
Service
10.0
The service from Adam, Christina, Maria, and the rest of the team was outstanding; they truly went above and beyond to make our stay enjoyable.
Location
10.0
The location is ideal, right in the center of town and just a five-minute walk to the beach, with shops and tavernas nearby.
Dining
7.0
Breakfast options were simple but adequate, including cereals, fruit, and bread. It could use some variety, but it sufficed.
Facilities
9.0
The pool area was lovely and well-maintained, providing a great atmosphere to relax.
Michael
United Kingdom,
January
2025
7.2/10
I had a mixed experience at this hotel. While the location was fantastic, just a short walk to the beach and great restaurants, the quality of the room left much to be desired. The service was generally friendly, and the pool area seemed inviting, but I struggled with the overall upkeep of the facilities. The value for money is questionable given the room conditions and maintenance issues I encountered.
Rooms
5.0
The room I stayed in was a bit on the small side, and the bathroom had some design flaws that made it less than ideal. Additionally, I was not informed about the inconvenience of climbing stairs to reach my room.
Service
7.0
The service was friendly, and I appreciated the effort the staff put into making my stay pleasant, but there were some logistical issues that could be improved.
Location
9.0
The hotel's location was one of its highlights, with the beach only a few minutes away and plenty of lovely restaurants within walking distance.
Dining
Facilities
8.0
The pool area looked inviting and was well-kept, which made it a nice place to relax.
Matthew
United Kingdom,
January
2025
7.4/10
I enjoyed my stay at this hotel, which is in a great location near the beach and local amenities. The rooms were spacious and had decent air conditioning, ensuring a comfortable stay. However, I did find the dining options a bit basic and the lounge could have used better cooling. Overall, it's a good value for money for a short getaway.
Rooms
8.0
The room was nice and spacious for two, featuring a comfy bed and effective air conditioning. The balcony offered beautiful views of both the sea and the mountains.
Service
10.0
The service was exceptional; the staff were always helpful and had great local knowledge that enhanced our stay.
Location
7.0
The location was ideal for exploring the area, with the beach just a short walk away. However, I did notice locals hanging out near the supermarket, which was slightly off-putting when walking to the beach.
Dining
5.0
The dining experience was simple but adequate, offering cereals, yogurt, and some basic options each morning.
Facilities
7.0
The facilities included a clean pool area and adequate lounge space. However, it could benefit from some improvements.
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